VistaConnect Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the VistaConnect platform, API, and related services (the "Services") provided by Data HQ Limited ("Company", "we", "us", or "our").

The Services provide access to business information, company records, and contact data through an online portal and application programming interface.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

The Services are intended for business use only.

2. Definitions

• "API" means the VistaConnect Application Programming Interface provided by the Company.
• "API Key" means the unique authentication credential issued to a Client to access the API.
• "Client" means any person or legal entity who registers for and uses the Services.
• "Credits" means units used to access certain API endpoints, data enrichment services, or other paid functionality within the Services.
• "Data" means business information, company records, and contact details made available through the Services.
• "Services" means the VistaConnect platform, API, and related data services provided by the Company.

3. Account Registration

To access the Services, you must register for an account.

You agree to:

• Provide accurate and complete registration information
• Maintain the confidentiality and security of your login credentials and API keys
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activities carried out under your account

You must not share your account credentials or API keys with any unauthorised third party.

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Pose a security risk to the Services
• Remain inactive for an extended period
• Engage in abusive or excessive usage patterns

4. API Usage and Data Licence

4.1 Licence Grant

Subject to compliance with these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Data obtained through the Services for your internal business purposes only.

This licence does not grant any ownership rights in the Data or the Services.

4.2 Permitted Use

You may use the Data to:

• Verify or match business records
• Enrich existing customer or prospect data
• Support legitimate business-to-business marketing activities
• Perform data cleansing and data quality processes
• Conduct internal business analysis

4.3 Restrictions

You may NOT:

• Resell, sublicense, distribute, or otherwise make the Data available to third parties
• Use the Data to create, enhance, or operate a competing database or data service
• Attempt to reconstruct or extract the underlying database
• Systematically extract Data to build a local or external database
• Use automated tools to scrape or bulk-download Data outside the intended API functionality
• Share or expose API keys to unauthorised parties
• Use the Data for unlawful purposes
• Use the Data to train or develop artificial intelligence or machine learning models without prior written permission
• Use the Services in a way that disrupts or harms the platform or other users

5. Credits and Payment

5.1 Credit System

Certain Services require the use of Credits.

A Credit represents a unit of service consumption and may be used to access specific API endpoints or data operations.

The number of Credits required for each operation is displayed in the API documentation or account dashboard.

Credits are deducted when a successful API request or service operation occurs.

5.2 Credit Purchase

Credits may be purchased through your account dashboard via Stripe, our secure payment processor.

All prices are displayed exclusive of UK VAT (20%), which will be added where applicable.

Pricing may change from time to time. Updated pricing will be published within the platform.

5.3 Subscriptions

Some Services may be provided through subscription plans.

Subscriptions renew automatically unless cancelled before the next billing date.

You may cancel your subscription at any time through the billing portal. Upon cancellation:

• Your subscription remains active until the end of the billing period
• No further charges will occur
• Any unused subscription credits may expire at the end of the billing period

5.4 Credit Expiry and Refunds

One-time purchased Credits are non-refundable and do not expire unless your account is terminated or otherwise stated at the time of purchase.

5.5 Payment Terms

For invoiced accounts, payment is due within 30 days of the invoice date unless otherwise agreed.

Late payments may result in:

• Interest charges
• Suspension of Services
• Account termination

6. Rate Limits and Fair Use

API usage is subject to rate limits to ensure fair access and system stability.

Default limits include:

• 100 requests per minute
• Additional daily limits depending on subscription tier

Enterprise clients may request higher limits.

We reserve the right to throttle, restrict, or suspend access if usage:

• Exceeds permitted limits
• Disrupts system performance
• Suggests abuse or misuse of the Services

7. Commercial Agreements and Order Forms

From time to time, Clients may purchase Services through a separately agreed order form, proposal, quotation, or enterprise agreement with the Company ("Order Form").

Where an Order Form is in place, it may specify customised pricing, credit allocations, subscription terms, or service levels.

In the event of any conflict between these Terms and an Order Form, the Order Form shall prevail solely in relation to the commercial terms specified within it, while these Terms shall continue to govern the use of the Services.

8. Intellectual Property

All intellectual property rights in the Services, API, software, and Data remain the property of Data HQ Limited or its licensors.

Nothing in these Terms transfers ownership of any intellectual property to the Client.

The VistaConnect name, logos, trademarks, and branding may not be used without prior written consent.

9. Data Quality and Disclaimers

The Data is compiled from multiple public and third-party sources.

While we take reasonable steps to maintain data accuracy, the Data is provided "as is" and without warranty of any kind.

We do not guarantee that:

• The Data is free from errors or omissions
• Contact details are current or accurate
• Email addresses will be deliverable
• The Data is suitable for any specific purpose

You are responsible for verifying the accuracy and suitability of Data for your use.

10. Data Protection and Marketing Compliance

Clients are solely responsible for ensuring that their use of the Data complies with all applicable laws and regulations, including:

• UK GDPR
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

This includes ensuring that any marketing communications sent using the Data are lawful and compliant with applicable electronic marketing rules.

11. Service Availability

We aim to maintain reliable access to the Services but do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable due to:

• Scheduled maintenance
• System upgrades
• Technical issues
• Events beyond our reasonable control

We are not liable for temporary interruptions or service outages.

12. Limitation of Liability

To the maximum extent permitted by law:

• We exclude liability for indirect, consequential, or incidental damages
• Our total liability arising from the Services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for losses arising from your use or inability to use the Services
• We are not liable for third-party claims resulting from your use of the Data

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

13. Indemnification

You agree to indemnify and hold harmless Data HQ Limited, its directors, officers, employees, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of applicable laws or third-party rights

14. Termination

You may terminate this agreement at any time by cancelling your account.

We may suspend or terminate your access to the Services immediately if:

• You breach these Terms
• You fail to pay fees due
• Your use presents a security risk
• Your use violates applicable law
• Continued provision of Services would be unlawful

Upon termination:

• Your access to the Services will cease immediately
• Outstanding invoices remain payable
• Relevant sections of these Terms will survive termination

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:

• Internet outages
• Infrastructure failures
• Government restrictions
• Natural disasters
• Cyber attacks

16. Changes to the Services or Terms

We may update or modify these Terms from time to time.

Where material changes occur, we will notify Clients through the platform or by email.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

We may also modify or discontinue features or API endpoints where reasonably necessary.

17. Entire Agreement

These Terms constitute the entire agreement between the parties relating to the Services and supersede any prior agreements or understandings.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions about these Terms, please contact us: